Terms and Conditions - FAQs

Delivery and Returns

Q  What is the cost of delivery? 

A  Standard UK delivery is £12.50, for orders over £150 delivery is free. 

Q  Can I have delivery to an address other than my own? 

A  Yes, you can select an alternative delivery address but the parcel needs to be signed for. 

Q – How long does delivery take? 

A - Deliver time within the UK mainland is 5-7 working days. For specialised designer products and bespoke printed products these can take up to 14 days due to the products being shipped from outside the UK. On confirmation of your order you will be notified by email if your delivery is going to be longer than 7 days.

Q  What happens if the goods are out of stock? 

A  If the order item is out of stock, we will email you with a revised delivery date.  You will also have the option to reselect an alternative product if the date is not acceptable. 

Q – Do you send products outside the United Kingdom? 

A  We do not currently send orders outside the United Kingdom. 

Q – My wallpaper is faulty what is your returns policy?

A - Please note that you should check all wallpaper products for faults before and during hanging. Carefully examine the first 2 to 3 lengths on the wall, to ensure there are no faults. If at this stage, you are unsure as to whether the paper is faulty please stop work immediately and contact us.


You must ensure that any hung paper is hung as stated on the label, suppliers will not accept any responsibility if hanging instructions are not adhered to.
Notification of faulty goods must be made within 7 days of receipt of product. In the event of a fault please send an image of the fault and label for verification. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.


In the event of a fault please email returns@butterworth-interiors.co.uk stating your order number, date of receipt, details of the fault and whether you would like a refund or a replacement product.
Orders should be returned within 28 days to:
Butterworth Interiors
The Studio
56 Altrincham Road
Gatley
Cheadle
Cheshire
SK8 4DP

Q – Can I return non-faulty wallpaper or fabric? 

A – You can return non-faulty wallpaper provided it has not been cut, treated or damaged and is in the original packaging for a full refund. Returns are at your own cost and must be made within 14 days of your order. Goods must be properly packaged and are returned in good condition; damaged goods will not be accepted for credit. However, if the product has been made to your specifications (this includes digital wallpaper, fabric and wallpaper sold by the metre and cut to the length you order), then these rights to return do not apply unless the product is faulty.


Returns must be arranged in advance by email to returns@butterworth-interiors.co.uk. Please state your order number, date of receipt, the reason for returning the product and whether you would like a refund or replacement product. A standard 20% restocking charge will be deducted from your refund.


Orders should be returned within 14 days to:
Butterworth Interiors
The Studio
56 Altrincham Road
Gatley
Cheadle
Cheshire
SK8 4DP

Q – My fabric is faulty what is your returns policy? 

A – Fabrics should be carefully inspected prior to cutting. It is essential that no length is cut until you are totally satisfied with the good. Please check the correct fabric has been sent and the correct face indicated. If at this stage, you are unsure as to whether the fabric is faulty please contact us immediately.


Notification of faulty goods must be made within 7 days of receipt of product. In the event of a fault please send an image of the fault and label for verification. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.


In the event of a fault please email returns@butterworth-interiors.co.uk stating your order number, date of receipt, details of the fault and whether you would like a refund or a replacement product.


Orders should be returned within 28 days to:
Butterworth Interiors
The Studio
56 Altrincham Road
Gatley
Cheadle
Cheshire
SK8 4DP

On-Line Shopping & Product Information

Q  The product looks different from the website? 

A - Please be aware that the fabric and wallpaper images on our website may show slight variations in colour as presented on your computer screen.  This may be due to resolution and RGB of your screen.   

If you are unsure you can contact us by telephone 0161 282 3721 or via email at info@butterworth-interiors.co.uk to order a sample to ensure you are happy with your chosen product.  Samples are charged at £1.50 including delivery.   

Q  I need help choosing my wallpaper or fabric? 

A  We are here to help.  Our in-house designers are on hand to help you choose your wallpaper or fabric. We can offer over the telephone support, or customer visits depending on your location.  Contact us by telephone on 0161 282 3721 or via email at info@butterworth-interiors.co.uk with your details. 

Q  How much wallpaper do I need? 

A  Firstly please check the size of your chosen wallpaper before placing your order.  Most of our wallpapers are standard sizes approximately 52 cm (21 inches) wide and 10 m (11 yards) in length per roll.  We also supply wider papers, and these tend to be shorter in length. Our designer wallpapers are purchased by the running meter and are wide widths approximately 90 cm wide. 

Q  What does pattern match mean? 

A  The designs on wallpaper and fabric have a pattern match which is where the pattern repeats to be able to match to the next length.  Some patterns however such as stripes or plains have a 0 cm pattern repeat.   

Some common pattern repeats are: 

Straight match  this means the pattern matches across the width of the product. 

An offset match or half drop means that match is obtained by halving the repeat. For example, a product might state a 53/26.5 cm match. This means the design repeats every 53 cm and the point at which they match from left to right is every 26.5 cm. 

Free match or 0 cm PR means there is no matching required.   

Q – What paste should I use? 

A – Depending on the wallpaper the type of paste used may differ. We recommend the correct adhesive to be used as stated by the manufacturer on the label handing instructions. Generally, a good quality ready mixed adhesive is used.

Q – What is a batch number? 

A – Wallpaper is printed in batches of rolls.  To ensure the printed colours of the wallpaper match exactly, it is important to have the same batch number for each of your rolls.  The batch number is located on the wallpaper label. 

Q  What do the wallpaper and fabric symbols mean? 

A  Each wallpaper and fabric have their own care instruction symbols.  For definitions of these: